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PHONE: 1-800-527-0294 or 426-6530
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Frequent Questions and Answers

Q: What is the cancellation policy?
A: For a cancellation prior to 30 days of your scheduled arrival a fee of $50 will be charged from tour advanced deposit. Reservations cancelled less than 30 day will forfeit the entire advance deposit. There are no refunds for shorten stays.
Monthly reservations forfeit advance deposit regardless of the date of the cancellation.

Q: Does this policy apply to extreme weather conditions?
A: Unfortunately we cannot control the weather. If it is to the extreme where it is mandatory that no one be on the island we would issue a credit for a future reservation.

Q: Is there a required security deposit?
A: For certain timeframes and certain age groups we would require a refundable security deposit. Deposit amount varies depending on the dates of your reservation and on the property that your reservation is set for.

Q: What is the pet policy and are there any restrictions if pets are allowed?
A: Pets are allowed in certain condos and there is a non-refundable pet fee of $81.19 that would be applied to your reservation regardless. Not all units are fit to accomodate certain breeds/sizes of pets. A fine of $400 will be imposed for any unauthorized pets.

Q: Do you offer any discounts?
A: Please inquire about any discounts, specials and promotions offered for the requested dates.

Q: Do you provide toiletries, household products, etc. in the condos?
A: Prior to your arrival, our housekeeping department will have refilled the bathrooms with a roll of toilet paper, box of tissuesm and some soap. Anything other than that would be the renter's responsability.

Q: How many vehicles are allowed on the properties?
A: The majority of our properties will allow up to two vehicles per condo.
However some will allow only one. Please ask upon reserving.
Q: Is there a minimum number of nights for booking a reservation?
A: Depending on the season this would vary. Upon inquiring for a specific date, our staff would notify you of the requirements.
Q: What other fees are associated with the rentals?
A: All rentals are charged with a 14.5% tax, a booking fee of $27.06, and a one time maid service fee regardless. Maid service varies on the number of bedrooms and season. (Security deposit may apply depending on season and age group).
Q: What is the age requirement for reserving a condo?
A: The age requirement for all rentals is 18 years and older.
 
ISLAND SERVICES POLICIES
Reservations confirmed upon receipt of an advance deposit of $200.00.
Advance deposit is required 7 days from booking date, or the reservation will
be cancelled without notice. No warranty is implied by our acceptance of your
advance deposit.
Advance Deposit is refundable less $50.00 for canceling 30 days prior to
the arrival date. Reservation cancelled less than 30 days will forfeit advance
deposit. Monthly reservations will forfeit advance deposit. There are no
refunds for shorten stays.
Rates are subject to change based on when holidays fall on each calendar
year.
No Appliances and Air Conditioners are guaranteed. There are no
refunds on appliances or air conditioner failures. We try to keep all appliances
in working order any failures will be repaired as soon as possible.
Payment is accepted in Cash, Traveler's Check, Visa, MasterCard, American
Express and Discover. Condominium rentals are subject to a 14.5% occupancy
tax except when stays are 30 nights or longer. Personal checks will not be
accepted.
Pets are allowed in certain condos. There will be a $75.00 pet charge.
Check-In Time is after 3 p.m.
Check-Out Time is at 10 a.m.
Late Check-Outs are subject to pay half days rent.
Towels may be exchanged as needed at the Service Center (located behind
Island Services) daily from 9 a.m. to 5 p.m. A linen fee is charged for each
stay as follows:
Efficiencies: $35.00 + Tax
1 Bedrooms: $45.00 + Tax
2 Bedrooms: $55.00 + Tax
3 Bedrooms: $75.00 + Tax
Island Services has a processing fee of $25.00 per every reservation.
Tenants over occupying units will be evicted without a refund!
Efficiencies: 4 Persons
1 Bedrooms: 4-6 Persons
2 Bedrooms: 6 Persons
3 Bedrooms: 8 Persons
* Daily rates for Sunday 3 + 1 specials may differ from posted rates.
 
      1700 Padre Blvd. P O Box 2392
      South Padre Island, Texas 78597
1-800-527-0294 or 426-6530
 
956-761-2649 Fax 956-761-4251
 
info@mypadre.com
 
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1700 Padre Blvd. P O Box 2392 South Padre Island, Texas 78597 l Phone:1-800-527-0294 or 426-6530
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